Terms of Service

Welcome to Pacio. By using the app, you agree to these terms. If you don't agree, don't use the app. We've kept this short and written it in plain English.

1. What Pacio is

Pacio is an Android app operated by Pacio LLC, a Michigan limited liability company. Pacio reminds you about trash and recycling pickup and the home safety tasks most people forget — dryer vents, smoke alarms, and more. It has a free version (with ads) and a paid Premium version. References to "Pacio," "we," "us," and "our" in these terms mean Pacio LLC.

Pacio is currently offered in the United States only. If you are accessing the app from outside the United States, please do not provide personal information through it.

Recall notifications for any equipment you add to the app are included for all users, both free and Premium — see Section 7.

2. Your account

You need to create an account with a valid email address to use Pacio. You must be at least 13 years old. You're responsible for keeping your password safe. If someone else uses your account, that's on you — contact us right away if you think it's been compromised.

3. Subscriptions

Pacio Premium is sold as a monthly ($2.99) or annual ($24.99) subscription through Google Play.

• Billing: Google Play charges your account at the start of each billing period.
• Auto-renewal: Your subscription renews automatically at the same price unless you cancel at least 24 hours before the renewal date.
• Cancellation: Cancel any time in Google Play Store → your account → Subscriptions → Pacio. Cancellation takes effect at the end of the current billing period — you keep Premium until then.
• Refunds: Google Play handles refunds. See Google's refund policy. We don't issue refunds directly.
• Promo codes: Promo codes for free trials are available at our discretion. They're one-use per account, can't be combined with active paid subscriptions, and can be revoked if misused.

4. What Premium includes

• No ads
• Custom notification time
• Pickup reminders up to 7 days in advance
• Full home maintenance task library (300+ tasks including plumbing, electrical, and seasonal inspections)
• Up to 4 stacked reminders per task (for business tiers)

We may add, remove, or change Premium features over time. If we remove something material, we'll tell you before the next billing cycle and give you a chance to cancel.

5. How you can use the app

Use it for personal, non-commercial purposes. Don't:

• Try to reverse engineer, decompile, or extract source code from the app.
• Resell or redistribute the app or its data.
• Use automated tools to scrape pickup schedules through the app.
• Use the app to harass, defraud, or harm anyone.
• Upload illegal content in the equipment photo feature.
• Circumvent subscription or promo code restrictions.

We can terminate your account if you do any of the above.

6. The pickup data

Pacio gets pickup schedules from public city and hauler APIs. We do our best to keep this accurate, but:

• Cities change schedules. Holiday weeks, construction, weather events, and hauler changes can shift your pickup.
• APIs fail. Sometimes your city's data source is down, wrong, or behind.
• Notifications depend on your device. Android's battery optimization, Do Not Disturb, and notification permission settings can delay or block reminders.

7. Recall notifications

Pacio's recall notification feature matches the equipment you've added in the app against publicly available recall data from the U.S. Consumer Product Safety Commission (CPSC) and similar agencies. We surface possible matches by brand and model family. You then verify whether your specific unit is affected by tapping through to the official CPSC source linked from each notification.

Recall notifications are included for all users, free and Premium, for any equipment you add in the app. Pacio's Premium subscription expands the maintenance task library and adds convenience features (see Section 4); it does not change which equipment is covered by recall notifications.

7.1 Best-effort matching; no safety guarantee

Pacio is an information aggregator, not a safety service or product manufacturer. Our recall matching is best-effort and is not authoritative. Brand-and-model-family matching is fundamentally approximate — the same brand sells many models, and a recall usually applies only to specific lots, serial-number ranges, or production-date ranges that you must verify on CPSC.gov. We cannot and do not guarantee that:

• Every recall affecting your equipment will be detected (false negatives can occur, for example when a recall is issued by an agency we do not poll, when a recall is outside the time window we poll, or when the brand name in our catalog does not exactly match the brand name in the recall record).
• Every recall we surface actually applies to your specific unit (false positives can occur when your serial number is outside the affected range).
• Recall notifications will arrive promptly after a recall is published.
• The brand and model information held for your equipment is accurate — we rely on what you entered or what you selected from our catalog.

7.2 Notification delivery is not guaranteed

Recall alerts are delivered as Android push notifications and as in-app recall cards on the home screen. Push delivery depends on services and conditions outside Pacio's control, including Firebase Cloud Messaging availability, your device's network state, Android Doze and battery-optimization settings, your notification permission for Pacio, and whether you have signed into the app recently on the device. Pacio does not guarantee delivery of any individual recall notification. Open the app periodically and check the recall card on the home screen for active matches.

7.3 Source and attribution

Recall data is sourced from the U.S. Consumer Product Safety Commission (CPSC), primarily via the publicly available SaferProducts API. CPSC data is a work of the U.S. federal government and is in the public domain under 17 U.S.C. §105. We display an attribution line on every recall card and on the Recall Settings screen indicating the data source. Pacio is not affiliated with, endorsed by, or sponsored by the CPSC or any other government agency.

7.4 Liability for the recall feature

To the maximum extent allowed by law, Pacio is not liable for missed recalls, delayed or undelivered recall notifications, false-positive matches, false-negative non-matches, inaccurate brand or model matching, or any property damage, personal injury, illness, or other loss arising from your use of or reliance on the recall feature. The "AS IS" and "AS AVAILABLE" provisions of Section 9 and the limit-of-liability provisions of Section 10 apply to this feature in full.

8. Our stuff is ours; the content you submit

The Pacio app, brand, logo, design, maintenance task library, and backend code are our intellectual property. You get a personal, non-transferable license to use the app for as long as you comply with these terms. You don't get ownership.

Your content and the license you grant us. When you submit content through the app — equipment requests, missing-data reports, manual schedule entries, custom task names, and photos — you grant Pacio LLC a worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to host, store, reproduce, modify, adapt, create derivative works of, aggregate, anonymize, distribute, publicly display, and use that content in any media now known or later developed, in order to operate, improve, expand, and promote the Pacio service, including training machine learning models on aggregated and anonymized data. This license survives deletion of your account with respect to (a) anonymized aggregate data already incorporated into Pacio's datasets and (b) content shared with other users before deletion. You retain ownership of your content. We may review and remove submissions that violate these Terms.

9. No warranty — app is provided "as is"

We built Pacio to be useful, but we don't guarantee:

• That pickup reminders will always fire on time (Android OS and OEM battery optimizations can block them).
• That pickup days shown will always match your city's actual schedule.
• That the app will be bug-free, uninterrupted, or always available.
• That maintenance tasks will prevent appliance failures or property damage.

Pacio is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.

10. Limit of liability

To the maximum extent allowed by law:

• Pacio is not liable for missed pickups, fines, property damage, equipment failure, or any other indirect, incidental, or consequential damages arising from your use of the app.
• If we are found liable for anything, our total liability is limited to the amount you paid us in the previous 12 months (or $100 if you're on the free tier).

Some states don't allow these kinds of limits. If you live in one, these clauses apply to the maximum extent allowed in your state.

11. You indemnify us

If a third party sues us because of something you did through the app — uploading illegal content, violating their rights, misusing our subscription — you agree to cover our reasonable legal costs.

12. Termination

You can stop using Pacio and delete your account at any time.

We can suspend or terminate your account if you violate these terms. If we do, we'll tell you by email when possible and give you a chance to export your data unless your violation is serious (fraud, abuse, legal threats).

Repeat copyright infringers. It is Pacio's policy to terminate the accounts of users who repeatedly infringe the copyrights of others, in appropriate circumstances. See Section 16 for our DMCA process.

13. Changes to these terms

If we change these terms, we'll post the new version at pacioapp.com/terms and update the "Last updated" date. For material changes, we'll notify you in the app or by email at least 30 days before they take effect. Continuing to use the app after the change takes effect means you accept the new terms.

14. Governing law

These terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law principles. Any dispute will be resolved in state or federal courts located in Genesee County, Michigan, and you consent to that jurisdiction.

15. Entire agreement

These terms, plus our Privacy Policy, are the entire agreement between you and Pacio about the app. If any part of these terms is found unenforceable, the rest still applies.

16. DMCA / copyright complaints

We respect intellectual property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512.

To submit a DMCA takedown notice, send the following to our designated agent:

• A signature (physical or electronic) of the copyright owner or authorized agent.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material claimed to be infringing and where it can be found in the Pacio service (e.g., the equipment-request submission you're objecting to).
• Your contact information (name, address, phone, email).
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Designated DMCA agent:

• Name: Pacio LLC — DMCA Agent (c/o Jerry Lawrence Craney)
• Mail: 10094 N Hunt Ct, Davison, MI 48423
• Email: support@pacioapp.com (subject line: "DMCA Notice")

We will remove or disable access to material we determine in good faith is the subject of a valid takedown notice, and we will notify the user who submitted that material. The user may submit a counter-notice with the elements required by 17 U.S.C. §512(g) to seek restoration. Knowingly making a material misrepresentation in either a notice or a counter-notice can result in liability under §512(f).

Repeat infringers. Per Section 12, accounts identified as repeat infringers will be terminated.

17. Contact

Questions about these terms:

• Email: support@pacioapp.com
• Website: pacioapp.com
• Mail: Pacio LLC, PO Box 144, Davison, MI 48423